ClientCare
Dedicated AI for every TradersHub website.
One connected workspace for the people behind every answer.
Bring AI, knowledge and your support team together. Give AE, SC and Prime their own assistant, while keeping every conversation in one place.
Meet your support platformAE, SC and Prime each get their own assistant, configuration and knowledge base. Every answer stays grounded in the website the customer is using.
Bring conversations into one shared workspace. When a customer needs a person, your team can step in with the conversation and its context.
Review the sources behind the answer. Approve knowledge before customers receive it, and turn useful support interactions into suggestions your team can review.
Wherever the conversation begins, your team sees the whole picture.
ONE SUPPORT TEAM
02 / WEBSITE CONTEXT
The right business context, carried into every answer.
Customer question
Which website am I
speaking to?
TradersHub AE
I can help using AE knowledge or connect you with our team.
A dedicated welcome on AE, SC and Prime. The right assistant from the first message.
Bring connected channels into one workspace. Route each inbox to its assistant and team.
Step into the conversation with its history and context already available.
Check the evidence, test a draft and decide what is ready for customers.
Explore questions in the playground before putting knowledge into use.
Review suggestions from support interactions. Keep your team in control.
Three websites. Three dedicated assistants. One support team with the whole picture.
Individual configurations. A single place for your team to work.
A focused experience for the AE website.
A dedicated assistant for the SC experience.
A distinct voice for the Prime website.
Yes. AE, SC and Prime have dedicated assistants with separate configurations and knowledge bases.
ASSISTANTSThe shared workspace gives the support team access to conversations across the three websites.
CONVERSATIONSYour administrators review source evidence and approve knowledge before it can be used for customer answers.
KNOWLEDGERequests that need a person can be handed to the support team, with the conversation available in the workspace.
HUMAN HANDOFFUseful interactions and knowledge gaps can become suggestions. They require human review before entering the published knowledge base.
IMPROVEMENTAdministrators can preview draft knowledge in the playground. Customer answers continue to use eligible, approved records.
PLAYGROUNDGive your customers the right knowledge. Give your people the full picture.
